Operations Management: Processes and Supply Chains (12th Edition)

DescriptionOperations Management, 12e provides a comprehensive framework for addressing operational process and supply chain issues and uses a systemized approach while focusing on issues of current interest. The authors provide ample opportunities for students to experience the role of a manager with challenging problems, cases, and experiential exercises.Key FeaturesNew Chapter Opening Vignettes Aimed at engaging and stimulating students interest by profiling how real companies like CVS Pharmacy, Airbus, Microsoft, Ford Motor Company, and the Burj Khalifa, the tallest building in the world, apply specific operational issues.Discussions in certain chapters have been updated to highlight the latest in technology and its effects on the operations of a firm. Some of them are listed here:New – Chapter 3, “Quality and Performance,” introduces a systems approach to total quality management and emphasizes its importance with an integrating diagram that explains the interactions between continuous improvement, employee involvement, management commitment, and analytical process thinking..New – Chapter 1, “Using Operations to Create Value,” includes a discussion on the Internet of things (IoT), which relates to the interconnectivity of objects that can collect and exchange data without human intervention.New – Chapter 14, “Supply Chain Integration,” teaches students how a disruptive technology such as additive manufacturing (AM, also called 3-D printing) can reduce material inputs and make supply chains more flexible.Table of ContentsPart 1 Managing ProcessesProcess Strategy And AnalysisQuality And PerformanceCapacity PlanningSupplement B Waiting LinesConstraint ManagementLean SystemsProject ManagementPart 2 Managing Customer Demand ForecastingInventory ManagementSupplement C Special Inventory ModelsOperations Planning And SchedulingSupplement D Linear ProgrammingResource PlanningPart 3 Managing Supply Chains Supply Chain DesignSupply Chain Logistic NetworksSupply Chain IntegrationSupply Chain Sustainability